Effective October 23, 2026

Refund and Cancellation Policy

This policy explains how cancellations, refunds, and membership or booking changes are handled for Core Circuit gym memberships, personal training sessions, group fitness classes, and related services. Individual membership descriptions, service terms, or booking confirmations may include additional conditions that apply to a particular purchase. Please review the applicable details before completing a transaction, as reserved training times, membership access periods, staffing arrangements, and limited class capacity may affect the options available after a booking or purchase is confirmed.

Training session bookings

Each training reservation is intended for the selected service, date, and available time slot. If you can no longer attend a personal training appointment or scheduled fitness session, contact Core Circuit as early as possible and provide the name associated with the booking, the scheduled service, and the reservation date. Refund eligibility may depend on the notice provided, the type of training booked, the availability of alternative sessions, and any cancellation conditions communicated when the reservation was made. Submitting a cancellation request does not automatically guarantee a refund or credit.

Membership plans and multi-session packages

Membership plans and multi-session packages provide access to the facilities, training services, or sessions described in the applicable offer. The conditions for cancelling, changing, or requesting a refund may differ between recurring memberships, prepaid access plans, personal training packages, and individual sessions. Membership periods already used, completed training appointments, and services already delivered are generally not refundable, except where required by applicable law or expressly stated in the relevant terms. Unused sessions, remaining package balances, and requests to transfer or extend access will be reviewed according to the terms of the specific purchase. Contact us before assuming that a membership or package can be transferred, paused, extended, or refunded.

Cancellations and rescheduling

If you need to change a scheduled workout, personal training appointment, or group class reservation, contact us with your original booking details and preferred alternative. Rescheduling depends on available time slots, the service format, staff availability, and the amount of notice provided before the session begins. A replacement session may not be available when a class is full or a trainer's schedule is already committed. If Core Circuit cancels a scheduled session or makes a material change to a confirmed service, we will explain the available options, which may include an alternative session, account credit, or a refund where appropriate. Any resolution will be handled in accordance with the applicable booking terms and legal requirements.

Promotional offers and gifted memberships

Gift memberships, discounted packages, introductory offers, and promotional training services may have specific expiry dates, eligibility requirements, usage restrictions, or booking conditions. These conditions will be considered when reviewing a cancellation or refund request. Promotional pricing does not create an automatic right to a cash refund for a completed service or an access period that has already been used. If a membership or training package was purchased through a third-party provider, that provider's terms may also apply, and the original seller may need to process the request. Please retain your purchase confirmation and review any restrictions included with the offer.

Billing errors

If you believe a membership payment, training charge, renewal, or booking transaction is incorrect, contact Core Circuit promptly and include the name associated with the account, the transaction date, the amount charged, and a clear description of the issue. Where available, a transaction reference or order confirmation can help us identify the payment. Do not send full payment card numbers, security codes, passwords, or other sensitive authentication information by email. We will review the details available and may request additional non-sensitive information to investigate the transaction. Confirmed billing errors will be addressed in accordance with applicable law, the relevant purchase terms, and the payment method used.

Refund processing and limitations

When a refund is approved, the time required for the funds to appear may depend on the original payment method, payment processor, and financial institution. Core Circuit cannot guarantee the exact date on which a refunded amount will be credited to your account. We may need to verify membership, booking, or transaction details before reaching a decision, and additional information may be required to resolve discrepancies. Where a refund is not available under the applicable terms, we will explain the relevant conditions when reasonably possible. Nothing in this policy excludes, restricts, or replaces consumer rights or other protections that cannot lawfully be limited under applicable law.